Privacy Policy

Thank you for visiting IrishHaven! This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website or engage with our services. IrishHaven is committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR) and all applicable Irish laws.

1. Who We Are
This Privacy Policy applies to IrishHaven, an Ireland-based e-commerce platform offering a wide range of home, furniture, pet, and jewellery products.

Company Name: IrishHaven

Registered Address: 15 West Street, Drogheda, Co. Louth, A92 PCF3, Ireland

Email: support@irishhaven.shop

Telephone: +353 41 983 5529

We are the data controller of your personal information under applicable data protection laws.

2. What Information We Collect
We may collect and process the following categories of information:

Personal details: Name, email address, phone number, billing and shipping address

Account information: Login credentials, order history

Payment data: Provided securely through third-party processors (we do not store payment card details)

Device information: IP address, browser type, device ID, location, and cookies

Communication data: Correspondence via email or live chat

3. How We Use Your Information
We use your data to:

Fulfil your orders and manage deliveries

Provide customer support

Process payments securely

Improve our website and customer experience

Send service-related updates (e.g. order confirmations, shipping notifications)

With your consent, send marketing communications (which you may opt out of at any time)

4. Legal Grounds for Processing
Under GDPR, we rely on the following legal bases to process your personal data:

Performance of a contract: e.g. to fulfil an order you placed

Legal obligation: e.g. maintaining financial records

Consent: e.g. for newsletter subscriptions

Legitimate interests: e.g. fraud prevention or business analytics

5. Sharing Your Information
We only share your data with trusted third parties necessary for order processing and fulfilment, such as:

Payment gateways (e.g. PayPal)

Delivery partners and logistics providers

Hosting and IT service providers

Marketing platforms (if you consent to receive promotions)

All third parties are required to adhere to strict data protection standards and process your data securely.

6. International Data Transfers
Some of our service providers may be located outside the European Economic Area. In such cases, we ensure that your data is protected using approved mechanisms such as:

Standard Contractual Clauses (SCCs)

Adequacy decisions by the European Commission

Binding corporate rules where applicable

7. Data Retention
We will store your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Typically:

Order data is retained for 6 years for tax and legal purposes

Marketing data is retained until you withdraw consent

8. Your Rights Under GDPR
You have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Object to or restrict processing of your data

Withdraw consent at any time (without affecting the lawfulness of prior processing)

Request data portability to another service provider

Lodge a complaint with the Data Protection Commission (DPC) of Ireland

To exercise any of your rights, please contact us at: support@irishhaven.shop

9. Data Security
We implement appropriate technical and organizational measures to secure your data, including SSL encryption, access controls, and staff training. While we take all reasonable steps, no system is entirely immune to risks, and we recommend using strong passwords and keeping them confidential.

10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. 

11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal or operational changes. Any significant modifications will be communicated via email or on our website. Please review this page regularly for the latest version.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
Email: support@irishhaven.shop
Phone: +353 41 983 5529
Adress: 15 West Street, Drogheda, Co. Louth, A92 PCF3, Ireland